DT : daren & tiff

March 29, 2007

Revenue Management Resources

Filed under: Daren, DEETEE, Hotel, Revenue — delephant @ 8:17 am

We had a great Revenue Management Conference in Bangkok recently. And promised to us were all the Slides Presentation of all that we experienced from the great “Revenue Management Experts” of both the Airline and Hotel industries.

It was a Two Day event organized by Eye For Travel  and we had great speakers like Stephan Wolf from the Shangri-La, Norma Tomkinson from Marriott International, Lisa Donald from Cairnhil Group, Adrian Tan from HPL Hotels and Resorts, Graham Tate from Ideas Revenue Management Systems, Cameron Jones from Expedia and more. (as u can see I’m more skewed towards Revenue Management for the Hospitality Industry!!!)

We covered topics like Pricing: Strategies, Restrictions and Elasticity, Dynamic Packaging: A Revenue Management perspective , Integrating Revenue Management into your sales, marketing & CRM processes, Accurate forecasting to Successful Revenue Management  and also Demand Forecasting – the What, How and Why!!

It was a good, short and sweet two Day sessions. Came back with some new ideas to implement for the hotel.

Here are some quick download resources of the Slide Presentations by our great Conference Speakers and Revenue Managment Specialists. [They are all PDF files, so I would recommend that you Right Mouse Click and SAVE AS!]

Revenue Management Presentation Downloads

Paul Rose, Managing Director, Paul Rose Revenue Management Limited 

Christophe Tayon, Founder, Competitive Studies

Graham Tate, Managing Director Asia Pacific, IDeaS Distributor Asia

Bob Garner, Business Development Director, Revenue Management and Price Optimization, APAC JDA Software Group, Inc.

Norma Tomkinson, Regional Vice President, Revenue Strategy, Asia Pacific, Marriott International, Inc

Adrian Tan, Revenue Manager Director, HPL Hotels & Resorts

Andrew Pascoe, Director, PriceTech Ltd.

Jason Pereira, Associate, Globalysis Ltd.

Stefan Wolf, Director of Revenue Management, Shangri-La Hotels & Resorts

Cameron Jones, Regional Director, Partner Services Group – Asia Pacific, Expedia Inc.

Oliver Winzer, Group Manager Director Asia Pacific, Amadeus Hospitality

Udom Tantiprasongchai, Chairman, One Two Go Airlines Co Ltd. 

Aubrey Swift, GM Revenue Management, Virgin Blue

Noel R. Merainer Regional Director of Revenue Management – North America, Shangri-La Hotels & Resorts

Lisa Donald, VP Revenue Management Services, Cairnhill Group will be conducting the workshop

Related Links


March 27, 2007

The “Last” Poem

Filed under: DEETEE, Poem, Revenue — delephant @ 7:48 am

I guess Cheah must have been tired of waiting for another hotel to host lunch! So he says his good byes thru this poem. 🙂  As usual enjoy his unique sense of humor.


With so much happening,
And a few people leaving,
The TIME is coming,
Perhaps we should disband this thing,
Known to all as “The Gathering”

Interest has waned,
Some people treat with disdain,
You can feel the pain,
Nothing much to gain,
It has become very plain.

The idea is to form a society,
To celebrate our work monthly,
To share our success story,
To establish a common strategy,
To communicate fairly,
And to find JOY in our routine daily.

But this is not to be,
Even with poems it’s easy to see,
No one seems to be free,
So there is no activity,
C’est La Vie,
Whatever will be will be.

The poems require some planning,
Words require highlighting,
“The Last” will have that meaning,
As with every beginning,
There must be an ending,
So it looks like I’ll be writing,
More for my GM reporting.

Furthermore, my evening,
Will be reserved for other outing,
That will give my Life meaning,
As Religion ain’t my kinda thing,
Hope you guys will be understanding.

For what is Life without passion,
Day after day, session after session,
We have yet to learn our lesson,
Feels like a life of retribution,
All words but no action.

So this will be “The Last”,
To all the remaining Revenue cast.
Whatever we’ve done in the past,
I will treasure and hold fast.

* This final poem dedicated to all those going off or are gone(in the literal sense, not physical sense ! )


Poem by Cheah H C

March 21, 2007

Moving on from Revenue Management to a Trainer and Coach

Filed under: Daren, DEETEE, Frens, Revenue — delephant @ 12:38 pm

Jonathan Low

Jonathan Low has been a dear friend for many many years. In fact it was Jonathan who actually helped point the direction to go study Swiss Hotel Managemet at Hotel Institute Montreux, Switzerland back in 1990s.

Yeah lor he was the “senior” there, though we never got a chance to meet cos when he graduated, that was when I was sent over to Montreux.

But it was great, cos he found a church and a common friend in whom he introduced me too, so that at least there was a place of worship that i could go despite being in Switzerland. Swiss is an awesome country with rich history and with snow capped mountains all round. Montreux is a valley and during the cold periods we would get temperatures hitting 4 degres Celcius. But i digress … oh yes one more vivid point about Switzerland, those days, there was no internet, or skype or MSN … i had to go to the PPT (Post Office) and will see 5 Swiss Francs get swallowed up in mere seconds each time i gave a call home to the family! 🙂 That was Switzerland .. land flowing with rich dark (Lindt) chocolcate and cheese … and very expensive place to live!

Anyway … we met back in Malaysia when i finally got home and he was at the Hilton when I was at Shangri-La KL, then he moved on to Renaissance and finally to the ParkRoyal KL. We had regular meets (lunchies spiked with poems) with all the other Revenue Directors in KL. Those are fun times! (hmmm still waiting for the next Revenue Director to host a lunch!)

So what did you know, when I received a mail from Jon stating .. okies.. i won’t be in Park Royal anymore. 

I was like huh? Where you going? Which hotel are you moving on too?  

I am glad that Jon has chosen a path of his passion .. moving away from Revenue Managemenet to something that he loves in Training and Coaching people to be leaders of their own areas.

So if you’re looking for a good Trainer & Coach with experiences in the Hospitality Industry …  give Jonathan Low a call … for more info click on his profile (pic above).

March 20, 2007

Poem : ‘The Gathering’

Filed under: Daren, DEETEE, Poem, Revenue — delephant @ 8:35 am

We’ve got an awesome poet in the Revenue Gang … its none other than Cheah from Shang! 🙂

Each time prior the Revenue Gathering … he would come up with a superb poem! Its so good that i am gonna start archiving it on this blog (will have to search my deleted files for his older poems)

This poem … we’re figuiring out where we’re gonna have our next lunchies? say our goodbye to Jonathan Low, and the upcoming F1 season.

Read on ….  

The Gathering 

The time has come,
Known as ‘The Gathering’ to some,
To others, it may be bothersome,
To us, it’s usually Lunch F1.

Speaking of which,
I’m opening this sales pitch,
On the next destination hitch,
As Jonathan has left us in the ditch.

It’s suppose to be ParkRoyal Hotel,
And it’s easy to tell,
It’s alphabetical,
However, he’s now set sail.

So, we propose a new destination,
Perhaps a place of fascination,
With sounds like detonation,
An event that wakes up the Nation.

Yan said Picnic at the circuit,
Will be of much benefit,
It won’t be a tight fit,
The only problem will be the ticket.

Do they give away tickets for free?
Can someone check and see?
Or perhaps there is a group fee,
then organising it will be easy.

I can bring cheese that shine,
Yan will bring 3 bottles of wine,
Together we will all dine,
F1 Saturday, weather should be fine.

For we always do the same,
GOD says this is not the game,
Don’t let the self get blame,
Let’s change and ignite the flame.

So, what say you my friend?
Should we follow the normal trend?
And gather at hotels again?
For a ‘quickie’ bite as planned?
Or for once, ‘kick the sand’,
And shout “Let’s go to the F1, man !!”
Dude, this goes hand in hand,
When someone asked you again,
At the hotel, you plan and you plan
But didn’t see you at the F1 stand
Let’s go while we can
And listen to the F1 band !!

By Cheah

February 9, 2007

Poem : MO’s Biba

Filed under: DEETEE, MandarinOriental, Poem, Revenue — delephant @ 10:58 am

This is another Classic Poem by Cheah when we were meeting at Mandarin Oriental’s Biba’s Cafe for our Revenue Manager’s Lunch.

Read on ….

Hey, hey, careful with the innuendos,
The world is full of weirdos,
This is as far as it goes,
I’ve got a ring that shows,
And fresh from honeymoon, your face still glows.

Otherwise, people will say “Cor Blimey”,
Those two must be good matey,
Wonder if there is something fishy,
or perhaps more to the story.

So…… a simple lunch gathering it is,
no bigger story than this,
And stop all the rumours please,
Just want a steak slap with grease,
And other food I don’t wanna miss,
Let MO’s Biba do the tease,
And we will all feel at ease.

For those expecting an Ang Pow,
Don’t think I’m a cash cow,

I give my red packets with a bow,
But the stuff don’t go out now,
The first 3 days of CNY is my vow,
You must catch me before I “ciao”,
That’s the only way to get my Ang Pow,
If not, then how ?

By Cheah

January 22, 2007

Poem : Waiting for Lunch

Filed under: DEETEE, Poem, Revenue — delephant @ 12:16 pm

This poem construed by Cheah resulted after a long lapse of no Revenue Manager’s Lunch! 🙂

We also said our Good Byes to Nayan who has moved on to a Regional role in UK.

Waiting for Lunch

As the month goes by,
And the weeks seemed to fly,
Waiting for Lunch made me sigh,
Even the Heavens seemed to cry.

12 times a year, now reduced to 4,
It can’t be that gatherings are a bore,
In fact I wanted more,
Perhaps next time even a dance floor.

Let’s do something, I said
A call to Yan I made,
He was previously excited although late,
Now the world waits,
For him to fix a date

Feb 3rd will be his 3rd month arrival anniversary,
Let’s help him celebrate and be merry,
Yan, make sure there are also some Irish Whisky
or at worst, a Bloody Mary

Guys, my parents are not millionaire,
And I don’t invest in equity share,
But I have to live my life with dare
For nobody else will care
Once I have re-located somewhere,
and have no friends there.

So as “Parisa Hilton” once said
before she got laid
Live life great
Live until your dues are paid
Get Yan to commit a date…….

“Printed with reference to our re-located friend, having a ball of time in London now.” 

By Cheah Hooi Chuan

January 16, 2007

My Revenue Management Conference in Bangkok

Filed under: Daren, DEETEE, Hotel, MandarinOriental, Revenue — delephant @ 5:56 pm

FlowerGuess what? Gonna betray wordpress and use my Blog in Blogger cos its so much easier to upload pics, and let Blogger automatically reduce the size for the Blog.

So check out the delephant blog.

Day 1

Day 2


January 15, 2007

Gonna be staying at the Oriental Bangkok – Best Hotel in the World!!!

Filed under: Daren, DEETEE, Revenue — delephant @ 1:37 pm

The Oriental Bangkok

Guess what??? The best news of my trip to Bangkok for the Revenue Management Conference is that i get to stay at THE BEST HOTEL in the World … the Oriental Bangkok!!

This I believe is every hotelier’s dream to experience the services rendered at the Oriental Bagkok! 🙂

Well … more news when i get there tomorrow!

 Woo Hoo! Thank You GOD for this opportunity 🙂 

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